Laurel Auto Repair

Mon - Fri: 8:30 AM - 5:30 PM
5

I had a wonderful experience with Anthony's Mobile Vehicle Service. Genette and the staff was extremely friendly and helpful. They expeditiously worked on my car and the price for everything was also excellent. Thank you Genette; I will continue using Anthony's Mobile Vehicle Service for all my car needs.

Luis, it was a pleasure meeting you and making sure your new Honda was just right to pass Maryland State Inspection. I am glad to hear we are your new automotive home--welcome to our family!

- A Anthony Mobile Vehicle Service, Inc.
5

Great Company, Gennette and her team go above and beyond to help their customers and it really shows.

3

Mr. Dietz, I appreciate you taking the time to leave a review. I tried looking up your recent service history with our shop and I could not find you in our database. I would love to find out more about your experience and what we could do to improve. Please call me at your convenience. I can be reached at 301 362 8500 Monday through Friday. -Genette M DonBullian General Manager

- A Anthony Mobile Vehicle Service, Inc.
3

5

MD Inspection: Provided a fair inspection - no unnecessary repairs. Very happy with their work. I highly recommend their service!

Thank you Randy for letting us perform the Maryland State Inspection on your vehicle. I look forward to taking care of your car repairs and service!

- A Anthony Mobile Vehicle Service, Inc.
5

Absolutely wonderful service! Staff was very friendly staff, and comfortable waiting area with refreshments. When I had my car brought back to the shop from pep boys, pep boys had lost one of my lug nuts, and said they would take care of it for me. When I went back they gave me the run around claiming it came in without it and denied responsibility. I called A.anthony and they immediately said they would replace it regardless of it not being their fault. THEY HAD THE LUG DELIVERED! I waited for 10 minutes or so and a man walked in with only the lug nut and left. I was floored by the amazing service they gave me. I will go no where else to have my car looked at than a.anthony!

Justin, thank you for your kind words! My team and I want you to feel comfortable and welcome--like part of our automotive family! We will always do our best to take care of you and your vehicle. Welcome to your new automotive home!

- A Anthony Mobile Vehicle Service, Inc.
5

5

I didn't even go to the shop. The woman Nanette was helpful as all get out. I was calling around looking for a place t hat works well with a budget and ended up calling and getting her. She was asking all kinds of questions to make sure I wasn't being taken advantage of and she didn't even know if id fo to her. But she was willing to talk to them for me. She gave me good questions to ask. And I told her thank you most places wouldn't be this helpful. She said it's not about the money but the people her family which she considers anyone who comes into her shop or to her regardless if they go with her or not. We ended up having to go somewhere else but if anythjing happens again I'll be going to her. She wants you to know why and how things work. I would recommend everyone to ask for Janette. She is honest and she really cares she told me to call her back after I got the car and asked my questions just to make sure im left feeling good about it and i can get my car fixed.

Your kind words just made my whole day! My staff and I truly enjoy taking care of our clients or as we call them our Automotive Family. You are welcome to call or come by anytime. I hope everything works out for you! Safe Travels, Genette M. DonBullian, General Manager

- A Anthony Mobile Vehicle Service, Inc.
1

I was disappointed. I called for a quote and I was finessed into coming in because it’s hard to tell proper pricing over the phone. I particularly love how they have a woman in the front to try to put their women visitors at ease, especial ones who have been previously hustled by this male dominated industry. In addition the man at the front offers a spiel about how he previously saved another customer money because they run an honest business. What nice touches. The woman talks in a soft voice and overly explains everything to show how much she wants everyone to be well aware of their situation and have choices. Lol. I was offered on the phone a visual check, but once that was completed I was cautioned that I should pay for what I thought was a diagnostic test but it wasn’t. The tactic used for my visit was “but you don’t have to do anything you don’t want to”. What made me sad was I just wanted to know what was wrong with the car since my engine light was on. So I complied. What I actually paid for was an extended visual test and they opened some box to check something. So imagine my annoyance and impatience when over an hour later I was told they could not definitively tell me what was causing the engine light to be on. They repeated to me what they assumed was wrong which was the same info they told me when I arrived. And if I wanted to know for sure they suggested I do the diagnostic test. What did I just pay for then!?!? They also offered me a long list of things my car needed repaired. I asked for prices for the things that needed repairing and was told OK only to get the price for one thing. I can’t imagine why that took 40 minutes when I didn’t get the info I asked for. To reel in my anger and the feeling of being played, I had to just mentally coast the rest of the time because I was officially done with their establishment. The next day I visited the shop my parents go to and I was told a lot of front offices in these car shops are on a mission to upsell. I was also told all the other things they listed that needed fixing were unnecessary. He told me what issue was causing the check engine light and I set up an appointment for service. I would advise others not to waste their time or money on the place I’m currently reviewing unless you know quite a bit about cars.

Nadiah, I can definitely understand your disappointment, frustration, and anger. It means that I failed to give you an understanding of what we were going to give you both on the phone when I set your appointment and when you arrived. I thought I had adequately explained that I was going to have our technician do a visual inspection only to see if anything pertaining to your specific code such as a broken or damaged component or leaking air tubing was readily apparent which would be a false indicator or cause of your check engine light. The disassembly/reassembly fee that you paid for was to gain further access to areas that we couldn't see that would also contribute to your diagnostic trouble code. When you first called, you wanted an estimate for replacing an oxygen sensor. When we finished with our evaluation, you had an estimate for the oxygen sensor in the circuit that read faulty (as there is more than one oxygen sensor), and a separate estimate for a Level I diagnosis to perform the diagnostic procedure per Toyota for your trouble code along with my honest assessment that the oxygen sensor may or may not be the only problem. I knew your feelings about your previous experiences at other shops and that is why I took you back to your vehicle to show you what I saw first hand. The other items that we showed you on our list were part of the visual inspection that we performed. While they did not pertain to your reason for coming in, they were part of the visual inspection that you and I had discussed. I did not offer an estimate for those items--that was not what you came to us for. During your evaluation, we retrieved a Technical Service Bulletin from Toyota for your diagnostic trouble code which you now have a copy of, a battery status report, a 30 point visual inspection report, the estimate for the oxygen sensor pertaining to the circuit that read a fault, and an estimate for the actual diagnosis. If I didn't give you options for performing the diagnosis and just replaced a sensor without testing the circuit and the sensor did not fix the problem, I feel you would be just as upset if not more so. As frustrating as this was for you, please know Keven and I are both disappointed that our care and concern for doing what is best for you, our client, your vehicle, and our company, did not translate during your visit. I know I reached out to you today via telephone and it was not a great time to talk. If you are still willing, I would love to talk to you in two weeks when it is a better time. I would really love to hear what the shop your parents go to did to fix your check engine light and make sure that at least that concern has been taken care of. In the end that is what truly matters. Sincerely, Genette M. DonBullian, General Manager

- A Anthony Mobile Vehicle Service, Inc.
1

I wouldn't recommend anyone going to this shop. They ripped my mother off for about $300 and took advantage of her. Also they didn't put all the parts back together and left tools inside the car. One more thing is that when they were going through the glove box they broke a pair of reading glasses and didn't say anything. My mother told the shop owner and all she said was sorry and gave her a free oil change. Save yourself the trouble by learning from this experience and don't use this shop.

Upon reading your review, I immediately reached out to your mother--I both called and emailed her. The only response I have ever received is that everything is great and that was on March 5th. Even then, I reached out again because our company is not a chain store or big corporation. We are a small family business and we care about our clients. From the moment your mother walked in the door, we did our best to make sure she and her vehicle were getting what was needed. Her estimate was given to her in writing, she was given a ride home, and she was picked up the following morning as promised. There most certainly was an issue with the glove box--it had not been re-assembled and so when I was told her vehicle was complete and ready for pick-up I was completely embarrassed to find that it was not--this prompted the complimentary service offer. The "tools" that were left were actually a screwdriver that did not belong to any of my team members. I am going to make the same offer here publicly that I made to your mother on her voicemail and email: I stand behind my work 100% I will be happy to help in any way I can. Please feel free to contact me directly. It is important to me and I care a great deal.

- A Anthony Mobile Vehicle Service, Inc.
A Anthony Mobile Vehicle Service, Inc. is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call A Anthony Mobile Vehicle Service, Inc. (301) 362-8500 if you have any issues in accessing any area of our website.