I would give it 0 rating if there was one, but they are super slow and disrespectful when you walk in. They try to use every opportunity to take your money. They even fail your state inspection for no reason so they can collect re-inspection fee when you come back. I would not recommend anyone to go there at ALL.
I am sorry to hear that your experience left you feeling this way. I take great pride in providing our clients with utmost respect and unparalleled customer service. During our initial phone conversation for your original visit for a state inspection, I was very specific with when we could get your service started and met that expectation. I realize that when a vehicle fails inspection, it can be frustrating and disappointing. The guidelines for components that pass and fail are clearly outlined by the state and we are mandated to follow those standards. By exercising your right to have your vehicle's defects repaired by another person or facility, we did have to reinspect several components and perform a complete tint inspection to certify that all of the defects had been repaired. Visual items do not have a reinspection fee, however, components that require testing, measuring, or in some cases disassembly, do have a fee. We do our best to inform our clients of the reinspection policies as well as include them on the inspection report that you receive in print and via email--30 days or 1,000 miles to repair any defects, 3 days notice for reinspection services, and that a reinspection fee may apply. You did not have an appointment for a reinspection and the repairs were not performed at our facility. While we gladly and respectfully receive walk-ins, our inspectors have to accommodate clients on a first-come first-served basis. We had three full inspections in front of you and communicated the time expectation to you. We even made sure you had an alternative for tags, titling, and registration should the MVA close before you could get there. Our intent is to always help and take care of our clients. Please feel free to contact me anytime to discuss this further if you wish. Thank you for the opportunity to help.
- A Anthony Mobile Vehicle Service, Inc.