Laurel Auto Repair

Mon - Fri: 8:30 AM - 5:30 PM
1

Horrible service Ford crown Vic whent in for a electrical issue.they made the problem worse.then she told me to leave and they would not work on it and said she don't care

Mr. Willis, You are absolutely correct. The service experience was not the best. I am truly sorry I failed to meet the excellent service we strive for, for you and your car. I first met you on one of our busiest days and you had a concern about a drivability issue. I went out into our parking lot to help you with an initial computer scan. You had multiple warning lights illuminated in your instrument panel. I let you know there was zero communication at your data link connector indicating that there was a problem that needed further attention at the OBD port. We set up a reservation for you and my technician the following week. I understand, things happen and you could not make it. When you did come in, my team accommodated you and your vehicle. My service team told you the same thing and you authorized an initial check out fee. There was zero communication with your OBD system due to a short or shorts in the wiring. The team advised you of a blown fuse and that it blew right away upon replacement. The team advised you that an electrical diagnosis should be performed. You stated that your primary focus was on the drivability and wanted spark plugs pulled and evaluated. My team tried explaining that the electrical and communication issue was important and could be related. It became clear that our beliefs were not the same. You wanted to lock my team into a boxed price for tracing an electrical issue whose depths were unknown. You also did not believe that the problem was preexisting. No electrical communication from the data link connector to the computer + Blowing fuses = Preexisting condition. My team did their job and let you know the issues discovered during the initial evaluation of your vehicle; a 19 year old vehicle we had never seen before nor had any service history for. As I do not wish to argue with clients, I declined to perform any service to your vehicle. My team and I are only here to help. The services and repairs we perform must be good for you, your car and our company. I charged you nothing for the time spent on your vehicle and instructed my team to release your vehicle to you. I wish you safe travels and again my sincerest apologies for not being able to be your repair shop.

- A Anthony Mobile Vehicle Service, Inc.
5

A. Anthony's takes such great care of my vehicles. Jeannette and Vinny are heaven sent. They go above and beyond for their customers. I have been taking my cars to them for 2 years and I dont have any complaints. The customer service here is phenomenal. They always make a way out of no way. I love and appreciate all that you have done to get my car back on the road. Thank you so much.

5

A. Anthony is the BEST auto service I've ever been to. They keep my 23 year-old Camry running like a new car! Great prices, people, technical knowledge, and outstanding service.

5

I really like coming to A.Anthony's the Customer Service here is Great and very helpful. You don't sit for hours waiting for your car to be looked at by the mechanic, they show you what's going on with the car. I trust them with my vehicle.

5

I took my Golf in for preventative maintenance, and it was only supposed to take two days to repair. However it took more days due to parts availability. Vinny and team did everything to find the parts locally but no luck. Even though I was on staycation, I was little stressed out. I was afraid that I may not have transportation when time came to go back to work. I knew it was not their fault since parts had to be special ordered from a warehouse. But as usual, Vinny came out like a champ. He handled the situation well by keeping me informed on a daily basis. He even offered me rental as a worst case scenario, in case my vehicle was not ready in time. The parts finally arrived, and installment was expedited. In spite of the hiccups, Vinny did his best to keep the deadline, even though it was not under his control. Thanks to the great team, my Golf runs like it did on the first day, when I drove off from the dealership 11 years ago. I stopped going to dealership service since Vinny does a great job for half the price that dealers charge. At A Anthonys my car gets special attention. Also, If I may add that making an appointment with Vinny has gotten so easy with the new software they have. Vinny and team, keep up the great work. Kudos to all of you!

5

Genette was kind and knowledgeable. The service was fast and professional. The price was fair. The experience could not have been better!

5

My Experience: Awesome! Genette and Vinny tag-teamed me with attention, responsiveness, and constant updates on my oil change visit. I recommend you spend time with Genette and Vinny,, and experience family appreciation and care,

5

Took my car to a Chevy dealership (Silver Spring) and they tried to charge me an arm and a leg for “necessary” services, including $300 to replace swollen lug nuts. Vinny and team broke down what actually was necessary and gave me an invoice that was 50% of what the Chevy dealership quoted. First time coming here but will most likely come here more often.

5

I wouldn't trust my vehicle to anyone else. Amazing service with genuine care and experience. Thank you for taking such great care of my vehicle.

5

This was the best experience I have ever had with a mechanic. I love they provide you with pictures. It was even worth it to paid for the diagnostic test to get the truth, that my truck was some trash. They were honest with me and told me not to invest anymore money into it.

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