Horrible service Ford crown Vic whent in for a electrical issue.they made the problem worse.then she told me to leave and they would not work on it and said she don't care
Mr. Willis, You are absolutely correct. The service experience was not the best. I am truly sorry I failed to meet the excellent service we strive for, for you and your car. I first met you on one of our busiest days and you had a concern about a drivability issue. I went out into our parking lot to help you with an initial computer scan. You had multiple warning lights illuminated in your instrument panel. I let you know there was zero communication at your data link connector indicating that there was a problem that needed further attention at the OBD port. We set up a reservation for you and my technician the following week. I understand, things happen and you could not make it. When you did come in, my team accommodated you and your vehicle. My service team told you the same thing and you authorized an initial check out fee. There was zero communication with your OBD system due to a short or shorts in the wiring. The team advised you of a blown fuse and that it blew right away upon replacement. The team advised you that an electrical diagnosis should be performed. You stated that your primary focus was on the drivability and wanted spark plugs pulled and evaluated. My team tried explaining that the electrical and communication issue was important and could be related. It became clear that our beliefs were not the same. You wanted to lock my team into a boxed price for tracing an electrical issue whose depths were unknown. You also did not believe that the problem was preexisting. No electrical communication from the data link connector to the computer + Blowing fuses = Preexisting condition. My team did their job and let you know the issues discovered during the initial evaluation of your vehicle; a 19 year old vehicle we had never seen before nor had any service history for. As I do not wish to argue with clients, I declined to perform any service to your vehicle. My team and I are only here to help. The services and repairs we perform must be good for you, your car and our company. I charged you nothing for the time spent on your vehicle and instructed my team to release your vehicle to you. I wish you safe travels and again my sincerest apologies for not being able to be your repair shop.
- A Anthony Mobile Vehicle Service, Inc.