Laurel Auto Repair

Lisa, I am so glad your father "interviewed" me and toured my shop. It is my pleasure to be the new home for your Toyota RAV4 and your Toyota Sienna. Welcome to our automotive family!

Daniel, thank you! Professionalism is important in an auto repair shop. I know you have a lot of mechanics to choose from in Laurel and I am glad my team could help you.

Hi Kellz! I am glad you called us to help you with your Service Equipment Repair Order. Those can be tricky because only a Maryland State Inspector can look at your car and sign off on the repair order. My team and I do have the customer service process streamlined and we do focus on meeting our client's needs--you had a very limited time for your overall visit. Your repair order was a visual item and could be looked at relatively quickly. I sincerely hope you keep us in mind for any of your automotive needs. My team and I would be happy to help you!

Thank you Sharon! Your review means a lot. I am glad you enjoyed my shop. I hope to see you again soon!

Grace, I was so happy to see you again! I know how busy you are. The alignment was a great idea, I am glad we knocked that out for you. I look forward to seeing you for your next scheduled maintenance--hopefully we can catch up and you can tell me about math class! Thank you again for choosing my team!

Thank you for the five-star review. It was truly our pleasure to help you with the Maryland State Inspection on your vehicle. I look forward to being your new automotive home!

Mr. Brown, our clients and their experiences are very important to us. I need to apologize that your experience made you feel this way. I take my responsibility as a professional to make you aware of the condition of your vehicle very seriously--especially when you are considering investing in a significant repair. I took you initial phone call and your primary concern was a noise you believed to be your front wheel bearings. You and I agreed we would have a technician confirm that was the cause. After you and the technician test drove the vehicle together to agree which noise you were concerned about, he evaluated your car. You did in fact have defective front wheel bearings, along with other steering and suspension concerns, and engine concerns. I do not believe it would be fair to you to allow you to spend money on a repair without making you completely aware of what you truly need. Therefore a complete estimate for all of the findings were provided for you to make an informed decision. After choosing to focus solely on the wheel bearings, we began work. During the repair procedure, we did come across a completely unforeseeable seized component. While you exercised your right to stop repairs at that point, again, I gave you all of the information you needed to make your decision. In fact I said it is not about the money for me--it is about knowing we have identified an issue that you need to know about. My last words to you were about my commitment to standing behind my work. I do. 100% each and every job. You, your vehicle, and what we provide are that important. I know you have been to several shops and dealerships with your vehicle and while I had hoped to be your new automotive home, I wish you the best of luck in your search to find the shop for you. In the meantime, you and your vehicle are always welcome and again, my team and I care about your needs. Thank you for the opportunity to help.

Thank you Patricia for the opportunity to help you! Good luck with your move and we hope to see you again soon.

Thanks for your wonderful rating.

Julia, you are so very kind. Thank you for sharing your experience here. I knew from the moment we scheduled your reservation for your Toyota and your Maryland State Inspection that you were new to our state. Out of all of the choices you have for car repair in Laurel, I am really glad you found us! My team and I really care about taking care of our clients and what you shared in your review detailed just some of the ways we try and demonstrate that! By the way, I gave almost finished making my very first blanket...I hope to start donating some items soon! Thank you again. Welcome to Maryland and welcome to our family.