Laurel Auto Repair Reviews - Page 2 - A Anthony Mobile Vehicle Service, Inc.

Jasmine Young

12/11/2023

Honestly, this was my first time at a mechanic shop and the experience was exceptional. They provided a ride to and from my home, which was incredibly convenient. The staff was exceptionally friendly and welcoming, making the whole process comfortable. I was impressed with the efficiency of their diagnostic services and the fact that they offer financing options is a huge plus. I wholeheartedly recommend this shop and will definitely return for future car needs.

Jasmine, thank you for sharing your experience. First impressions are really important. I am so glad to hear that your very first mechanic shop experience was exceptional! There are a lot of auto repair shops in Laurel where you could have taken your Honda. Thank you for choosing us. We know that car repairs are not always convenient. I am glad you liked our customer benefits. Our complimentary shuttle and our financing tools are always available to you. I really appreciate that you would recommend us. Please allow me to be the first to welcome you to your new Automotive Home!

- A Anthony Mobile Vehicle Service, Inc.

Adam

11/20/2023

I found out on Sunday that I desperately needed an MD state inspection for my vehicle in order to work on the following day, Monday. I found several places in the area that conduct these inspections; however, they were all closed on Sundays. I sent out several frantic emails to over 10 auto shops in the area to see if I could get an appointment for the inspection on the following day. I assumed no one would respond since it was Sunday and everyone was closed; however, Genette (the owner of Anthony's) responded most promptly to my message. She told me the price of the inspection and indicated that I could come in the next day at 8:30 am to get my car inspected. Side note: out of all the 10 places I called for an estimate for a state inspection, this place was the most affordable! In addition, Genette offered me a complimentary ride home to and from their shop after dropping my car off for the inspection. AMAZING! Unfortunately, I had to cancel my appointment shortly after due to extenuating circumstances; however, I am so very IMPRESSED with their customer service. They did not have to respond to my message till Monday when their shop opened, but they chose to do so on a Sunday afternoon, just to assist someone in need. I don't know if it's just me, but 80% of auto shops/garage employees I interact with are not always friendliest, as they can come across as abrasive; however, I got great vibes all around from this place. Thank you so much again for your help Genette - it's greatly appreciated! I will definitely use your services in the future.

Adam, I am sorry your reservation did not work out for today! I have a little message at the bottom of my emails: "Fixing cars is what we do. Taking care of people is who we are." My team and I walk that talk. Maryland State Inspections are stressful all by themselves. When you are at zero-hour it just adds so much more pressure. Things like complimentary local shuttle, after-hours conveniences, and fantastic warranties are just a few ways my team and I try to exceed your expectations of what an auto repair experience should be. I hope we continue to meet and exceed yours and we look forward to taking care of you and your car. Best of luck! Stay well and safe travels.

- A Anthony Mobile Vehicle Service, Inc.

Vance Dippold

11/18/2023

Everyone was very helpful and pleasant to work with. They did a complete inspection of my car and provided a detailed report (with photos) of everything they found that needed repair. Their estimate for labor and parts was fair and reasonable and there was no high pressure to begin the work immediately. After reviewing the estimate I called the next morning to let them know I wanted them to do the repairs on my car. I dropped off the car that afternoon and the work was completed the next day. I am very happy with the work they did and the entire customer experience with A.Anthony’s! I will be back and will recommend them to others!

Albert Bullock

10/28/2023

Amazing, professional, courteous service! Came in for a state inspection, left with my new go-to auto shop! The service is fantastic and reminiscent of a bygone era, from their communication to their honesty and care. Unlike most shops today, A. Anthony's made me feel like a long time acquaintance or friend of the family by the way communicated with me and made me feel like I was there priority. Their service is extremely professional, as well as being one of the most seamless and modern experiences I've had to date; within a few hours of beginning their inspection of my vehicle I received a text message with a link to a page listing my vehicle and the results of the inspection. All sections were accompanied by actual pictures of car, as well as notations detailing any issues or concerns. I promptly received a follow up text letting me know that they were working on a quote for the repairs, and called me within 10 minutes of receiving the initial text. They were very honest about what needed to be done, and what they recommended be done. From there I was sent a follow-up link by text that took me to the page where I could approve or deny the various repairs, signed the agreement using my phone, and they began working immediately. TL;dr They're an amazing local shop that provides services at fantastic rates, as well as promoting a family run atmosphere that seems to be almost but forgotten these days and I would highly recommend them to my friends and family.

p simon

10/26/2023

I've gone here twice and loved it. Genette is amazing. They communicate better than any other shop I've been too. They utilize text which I love. They break down everything and send electronically for approval so there's no surprises. I've been very happy with the work done!

Jose Landaverde

10/19/2023

(Translated by Google) Good service (Original) Buen servisio

Sheryl Lizarraga

9/28/2023

Always respectful, kind and polite. No job too small. Always a pleasure to deal with.

Juan Ramirez

9/20/2023

(Translated by Google) Excellent service but the last time I visited this place they charged me almost $500 to exchange 2 axels, they really went too far (Original) Exelelente servicio pero la Ultima ves que visite este lugar me cobraron casi $500 por canviar 2 axel si que se pasaron de vivos

Juan, I want to thank you for sharing your experience. I take customer satisfaction very seriously. I believe giving my clients outstanding service that comes with an amazing warranty and at a fair price. When you shared that your last visit for 2 axles was $500, that did not sound quite right so I looked up your repair order. I found that you had two axles replaced for less than $300. You had other services performed during that visit and your grand total was $458. My Service Advisor worked with you to help keep your costs down. I know you wanted our team to perform more services for you and stay at this budget. We truly did our best to help, as always. I appreciate the opportunity to take care of you and your car. If you would like to discuss this further, please feel free to contact me at your convenience.

- A Anthony Mobile Vehicle Service, Inc.

Myra Goodine

9/11/2023

This is my second time having my vehicle serviced at Anthony’s Car Care.the service was excellent. I called and the owner told me to bring in my vehicle right away. And they started working on my vehicle. Plus I was given a ride home via Uber on them. Also you can see if you qualify for SNAP which I did twice, and that helps out with the bill . I recommend Anthony’s to anyone looking to have their vehicle worked on these folks have great group of people that genuinely care about your vehicle. Working to keep the customer happy.You won’t be disappointed

Myra, thank you for the opportunity to take care of you and your Nissan. I appreciate you thinking of us for your auto repair needs. Your review means a lot! We do our best to deliver outstanding service. I am glad we could get you in right away, too. I know you depend on your car. Our complimentary shuttle service is always available and we are happy to make sure you get to home, work, or anywhere in the local area. SNAP Financing is just one of the tools we have to help make the cost of repairs a little easier on your pocket. Same-as-cash financing and interest deferred financing are always helpful when unexpected repairs come up. I am glad you had it available! I am truly glad you like my team. My Service Advisor, my Mechanics, and I truly care about the people we service. I am honored to be your Automotive Home. Thank you again, Myra!

- A Anthony Mobile Vehicle Service, Inc.

Omega O

9/7/2023

After an inspection, they said $2500 for all repairs. Took the car elsewhere and they did everything for $1750. It's crazy I have to say this, but taking advantage of people who look like they don't know any better is WRONG. tags: inspection, money

Omega O, I want to thank you for sharing this. I admire you for looking out for your sister. At my shop, we believe in putting family first, so I understand exactly where you are coming from. Your sister was given a Digital Vehicle Inspection along with her State Inspection. It showed images that had been labeled and identified to show what was needed and why. A detailed estimate was sent to your sister and our Service Advisor went over each item line by line. You had mentioned to me directly that you work at an auto shop. You should know that there are certainly different types of parts available at different price points--everything from economy to performance. We select part brands based on the type of vehicle and the intended use. I need to give peace of mind that the service we provide is going to be good for my client, the car, and my company; we strive to deliver outstanding service with an amazing warranty at a fair price. While your review mentions two total prices, I don't know how it lines up to what we were offering. What I can say is what I myself as an auto repair shop offered: 3 year/36,000 mile part and labor warranty, nationwide assistance, and full transparency. I gave your sister a link to Repair Pal to shop out and price compare our prices to 50 other shops in our zip code as well and gave those quotes to her in print. Your review does not mention that your sister had authorized all of the repairs at my shop. When it comes to the people we serve, we know they need options. Here are several we offer: parts that may not come with our full 3 year/36,000 mile warranty, no-credit required financing tools, and prioritizing repairs to fit within our client's budget. Again, I am so very glad you (with your personal auto shop experience) were able to get the repairs for your sister and save her money. I know relocating to a new state is difficult. I wish you both the best of luck. My team and I are here for her any time.

- A Anthony Mobile Vehicle Service, Inc.

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